At Ayurved Solutions, customer satisfaction is important to us. We take great care in packaging and delivering our products. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
We accept return or replacement requests only under the following circumstances:
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You received a damaged product.
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You received a defective product.
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You received an incorrect product that does not match your order.
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Your order arrived with missing items.
To be eligible for a return or replacement:
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You must contact us within 48 hours of receiving your order.
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The product must be unused and in its original packaging.
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You must provide clear photographs or an unboxing video showing the issue.
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You must provide your order number and purchase details.
All return requests are subject to verification and approval by our customer support team.
2. Non-Returnable Products
Due to hygiene, personal care, and product safety reasons, certain products cannot be returned or exchanged once delivered.
The following items are generally non-returnable:
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Opened or used skincare products.
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Opened or used hair care products.
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Personal care and hygiene products.
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Products damaged due to improper handling after delivery.
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Products returned without original packaging.
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Products purchased during special promotional or clearance sales, unless defective, damaged, incorrect, or otherwise required by applicable law.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery.
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Share your order number and registered mobile number.
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Provide clear photographs or an unboxing video of the product and packaging.
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Our team will review your request.
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Once approved, we will arrange a suitable replacement or refund, depending on the circumstances.
Please do not discard the original packaging until your complaint has been resolved.
4. Order Cancellation
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Orders can be cancelled before they are dispatched.
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Once an order has been shipped, cancellation may not be possible.
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If your cancellation request is approved before dispatch, the eligible amount will be refunded to your original payment method.
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Orders placed using Cash on Delivery may be cancelled before dispatch by contacting our support team.
5. Refund Policy
Refunds are applicable in approved cases, including eligible damaged, defective, incorrect, or cancelled orders.
Once your refund request is approved:
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Prepaid order refunds will be initiated to the original payment method.
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Refund processing may take 5–10 business days, depending on your bank or payment provider.
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Cash on Delivery refunds will be processed through a suitable bank transfer or UPI method after verification and collection of the required details.
The actual time taken for the refund to reflect in your account may vary depending on the payment provider.
6. Replacement Policy
If you receive an eligible damaged, defective, or incorrect product, we may offer a replacement at no additional product cost.
Replacement availability depends on stock availability and verification of the complaint.
If a replacement is unavailable, we may offer an appropriate refund.
7. Return Shipping Charges
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If the return is due to our mistake, such as a damaged, defective, or incorrect product, we will bear the applicable return shipping cost.
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For other approved return requests, shipping charges may apply, where permitted by applicable law.
8. Refund Delays
If you have not received your approved refund within the expected timeframe:
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Check your bank account or payment method.
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Contact your bank or payment provider.
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If the refund is still not reflected, contact our customer support team with your order details.
We will help you check the refund status.
9. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us using the details below:
Ayurved Solutions
Address: Rajegaon, Taluka Daund, District Pune, Maharashtra – 413105, India
Phone: +91 92841 10340
Email: pratikhajadhav5051@gmail.com
Website: https://ayurvedsolutions.com
Please include the following information in your request:
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Full Name
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Order Number
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Registered Mobile Number
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Reason for Return or Refund
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Product Photographs or Unboxing Video (if applicable)
Our customer support team will review your request and guide you through the next steps.
10. Policy Updates
Ayurved Solutions reserves the right to modify or update this Return & Refund Policy at any time.
Any changes will be published on this page with the revised update date.
We encourage customers to review this policy before placing an order.
